Keep customers informed at every step of their journey. From order confirmation to delivery updates, DRIVEN2U CPaaS lets you send transactional and promotional messages across SMS, Email, and WhatsApp — through the providers that deliver best in each market.
Every customer touchpoint is an opportunity to build trust and drive revenue. DRIVEN2U CPaaS handles the messaging patterns that power modern e-commerce.
Automate notifications for every stage: order confirmed, payment received, shipped, out for delivery, and delivered. Use templates with dynamic variables for order IDs, tracking links, and estimated delivery times.
Recover lost revenue with multi-channel abandoned cart reminders. Send a WhatsApp message after 1 hour, follow up with an email after 24 hours, and fall back to SMS — all from a single notification workflow.
Launch flash sales, seasonal promotions, and personalized offers across channels. Use country-specific providers for the best delivery rates and track campaign performance with per-message cost visibility.
Trigger automated messages for support ticket updates, return confirmations, refund processing, and satisfaction surveys. Keep customers informed without manual intervention from your support team.
E-commerce businesses need messaging that scales with their growth, reaches customers on their preferred channels, and does not break the budget.
Reach customers on SMS, Email, and WhatsApp from a single API call. No need to maintain separate integrations for each channel. Define channel preferences per notification type and let the platform handle the routing.
Create, version, and manage message templates per channel, language, and country. Use dynamic variables for order details, customer names, and tracking information. Promote templates through a controlled deployment pipeline.
Track costs across all providers and channels. Route messages through the most cost-effective provider per region automatically.
Handle Black Friday peaks and seasonal surges without breaking a sweat. Azure-backed infrastructure with Service Bus queuing ensures your messages are delivered even under extreme load. No capacity planning required.